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By Waseem Dahhan
Experience new heights of comfort when you land in the United Arab Emirates
Hospitality is at the heart Emirati culture. Keeping with this tradition, airports across the country offer a range of services to make your travel experience as smooth as possible, irrespective of your class of travel or airport of arrival. Whether the need is for a friendly face in a foreign land, or for a quick and efficient fast track service, choosing the appropriate Meet & Assist service providers in this guide will ensure your airport experience is comfortable and hassle-free, from the moment you step off the aircraft to the moment you leave the airport or board your connection flight.
ARRIVING IN DUBAIAhlan
Fancy a personal airport concierge? Book Ahlan and one of their friendly team memebers will escort and ease you through every step of the process. You can leave it to them to sort things while you relax in the luxurious Ahlan lounge. There is one by the immigration counters in both Dubai International (DXB) Terminal 1 and 3.
To book, you can proceed to Ahlan desks at the airport, call +971 4 505 2704 or their website ahlan-dia.com
A dedicated concierge service available to arriving, departing and connecting passengers; Marhaba offers Meet & Greet services and access to luxurious lounges located across the airport. To take advantage of the Marhaba lounge and service, call +971 4 389 8989 or visit marhabaservices.com. A booking is needed 24 hours ahead of arrival/departure or as little as 10 hours ahead for an additional fee.
Provided by Dubai Airports, Al Majlis service is specially designed for the most discerning travellers. Irrespective of your class of travel, Al Majlis eases your journey through the airport by speeding you through check-in, immigration and baggage clearance, even assisting with travel documentation, while you relax in one of Al Majlis luxurious lounges (housed in a separate facility next to Terminal 3). The service also includes a limousine or dedicated Al Majlis bus service to and from your gate. As a final touch, a personal assistant is on hand to assist with your duty free shopping. For booking, call +971 4 504 5196 or visit dubaiairports.ae
Emirates Lounges (Exclusive for Emirates Airlines passengers)
Emirates provides a number of services to ease you through the arrivals process. Whether you need special care on arrival or simply want someone to carry your bags, you’ll find a warm welcome at Emirates Terminal 3 in Dubai. First Class and Business Class customers who have booked a complimentary Chauffeur-drive service should proceed to the Chauffeur-drive Lounge to register. Relax there while the service is arranged, then enjoy your journey in a luxury Mercedes car for First Class customers or Volvo for Business Class customers. For more information, visit emirates.com
Arriving in Abu DhabiAbu Dhabi Airport Al Dar Lounge VIP Service
Located centrally in Terminal 1, this luxury lounge accommodates Al Dar VIP guests. As an Al Dar VIP guest (regardless of your airline or class of travel), you can access the private lounge where you can relax and enjoy canapés and refreshments while a dedicated team takes care of all your travel procedures. Each Al Dar VIP service purchased covers three guests arriving or departing on the same flight. Additional guests are charged an extra fee per person. Bookings need to be made at least 48 hours in advance. For further information and bookings, call +971 2 505 2763 or visit abudhabiairport.ae
Whether you’re arriving, departing or in transit at Abu Dhabi International Airport, Pearl Assist, a product of National Aviation Services, offers a range of airport services to suit every need, starting from a personalized Meet & Assist service and ending with surpassed luxury at the private VIP Terminal Lounge, which you are whisked to right after you disembark the aircraft. For more information or booking, call +971 2 633 2511 or visit pearlassist.com
Etihad Arrivals Lounge (Exclusive for Etihad Airways passengers)
At Etihad’s Arrivals Lounge, available exclusively for Etihad First Class and Business Class passengers, you can enjoy an energising shower, have your clothes pressed or get a shave before a meeting. The luxurious lounge, located in Terminals 1 and 3 of the Abu Dhabi International Airport, also offers a comfortable relaxation area, an international buffet and a business centre. When you are ready to leave, a Chauffeur service will take you from the airport to anywhere in the UAE. For more information, visit etihad.com
Arriving in SharjahHala Services
Regardless of the airline you are flying with, Hala offers the perfect way to arrive or depart from Sharjah International Airport in comfort and style. Hala exists to make every step of a passenger’s journey simple, straightforward and trouble free, providing Meet & Assist, Fast Track Check-in and Immigration clearance, as well as porter services and extensive visa support services. For more information and booking, call +971 6 514 1111 or visit hala-services.com
Air Arabia Airport Services (Exclusive for Air Arabia passengers)
Air Arabia offers its passengers a range of airport services (for an additional fee) when flying from or to Sharjah International Airport. This add-on service features fast track check-ins and boarding, hassle-free immigration processing, convenient porter air travel services and well-equipped lounges to relax at. For more information and booking, call +971 4 6 558 0000 or visit airarabia.com
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